Anti-Fraud Telephone Protection
Emerging Typologies, Ultimate Beneficiary, and Applied Technology
Telephone fraud is not what it used to be.
Financial institutions in Latin America are facing exponential growth in telephone fraud.
Today, attackers use:
- Voice deepfakes
- Spoofing official numbers
- Meanwhile, many institutions still rely on weak mechanisms such as: Connect with financial industry experts.
- Predictable security questions
- OTPs vulnerable to manipulation
- Manual validations
- IVRs that are easy to bypass
The result: financial losses, reputational risk, and exposed customers.
The telephone channel has become one of the most vulnerable points in the ecosystem financial.
There is a more advanced way to secure it.
Sentinel and Voisek present a comprehensive solution to protect the telephone channel by combining:
Call verification
When the call is legitimate, the customer receives automatic confirmation in their app. If it's fraudulent, there's no verification. Simple and frictionless.
100% customizable rich caller ID.
It detects suspicious patterns during the call before the fraud materializes.
Intelligent signal correlation
A connected ecosystem that integrates information to anticipate threats and reduce losses.
It’s not about adding more friction. It’s about adding intelligence.
What will you learn in this webinar?
- How telephone fraud rings currently operate in Latin America.
- Why traditional validations are no longer sufficient.
- How voice biometrics works in real-world financial environments.
- How to correlate risk signals in real time.
- A practical implementation case.
- How to secure your call center without affecting the customer experience.
Who is it aimed at?
This webinar is designed to:
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Fraud Directors and Managers
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Risk and AML Leaders
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Safety Equipment
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Customer Experience (CX) Managers
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Digital Transformation Leaders
If you are responsible for protecting customers, reducing losses, and strengthening authentication, this space is for you.
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