Frequently Asked Questions FAQs

Sentinel is a company specializing in technological solutions for the prevention of fraud and money laundering. Since 2002, it has offered tools based on artificial intelligence, behavioral analytics, and real-time engines to protect organizations from financial crime.

We serve sectors such as banking, cooperatives, fintech, insurance, payment systems, microfinance institutions, and brokerage firms, among others.

Contribute to the profitability and sustainability of our clients through behavior-based decision-making, ensuring the confidentiality, integrity, and availability of information.

Sentinel holds the following certifications that support the highest standards of quality, work environment, security, and data protection: ISO 9001, ISO 27001, White Jaguars’ Safe Perimeter certification, which supports the highest standards of quality and security; and Great Place to Work certification, which reflects an excellent work environment. Sentinel complies with security standards to strengthen the protection of confidential information, such as PCI DSS 4.0 and the corresponding regulations, thanks to the security mechanisms that can be configured in Sentinel.

It is a module that allows integration with the entity’s core or switch to decline transactions with a high probability of fraud in real time.

It uses advanced artificial intelligence models to predict suspicious activity, applying sophisticated algorithms that allow it to anticipate fraud.

Reduce false positives by validating clients against restrictive lists using an advanced search algorithm, both individually and in bulk.

Yes. Sentinel modules are flexible and can be integrated according to each client’s specific requirements.

Sentinel offers various mechanisms for integrating with other bank applications, including APIs, REST, Websockets, Web Services, and more.

Since Sentinel is a customizable tool, it allows users to create their own rules. As a supporter, we can recommend a set of best practices for the region.

Sentinel’s technical support service includes unlimited access hours, 24/7, 365 days a year.

Yes, Sentinel releases approximately two versions per year that include improvements requested by Sentinel customers throughout the region (more than 16 countries in Latin America) to combat technological obsolescence. Updates are free for Sentinel customers.

No, Sentinel users are unlimited. Monthly fees are based on monthly transaction volume.

Sentinel already includes the OFAC, UN, and CIA-PEP lists; these lists are uploaded automatically, periodically, and from official sources. The tool also allows financial institutions to upload their own lists with just a text file and integrate with a local list provider.

Yes, Sentinel allows for the customization of operational reports on demand, to create databases, tables, heat maps, and interactive dashboards. It also allows for scheduling and automatic reporting, so that those responsible for each area can make decisions and generate metrics required internally for the prevention of financial crime.

Sentinel implementation takes approximately 3 to 4 months.
*This time may increase depending on the complexity of the project.

It’s our continuing education platform that offers courses, certifications, webinars, and podcasts focused on financial crime prevention.

It is a biennial event that brings together clients, partners, and industry experts to share knowledge, showcase innovations, and strengthen strategic relationships.

The Sentinel Podcast is available on platforms like Spotify and YouTube. It covers topics such as financial security, technology, artificial intelligence, and interviews with industry leaders.