From million-dollar losses to advanced fraud control.
The true story of how Banistmo transformed its security and fraud prevention practice with Sentinel.
It was clear that we could no longer react; we had to shift toward prevention.
We began a demanding process involving eleven international suppliers.
We wanted a tool that not only met corporate standards but also fit our needs: a compact team, a need for speed, and a long-term vision. Two options made it to the final list, but Sentinel was the best fit. We were familiar with it, knew how it worked, and it had also evolved into cloud-based versions that were agile and easy to implement. The decision was clear: Sentinel was the tool that would allow us to grow.
From millions in losses to controlled stability
The results were immediate. Since 2022, annual fraud losses have dropped to less than $200,000. We’ve gone from multi-million dollar figures that jeopardized the operation to a controlled and sustainable level. Today, thanks to Sentinel, we can anticipate risks, act quickly, and, most importantly, we’ve recovered more than 55% of the frauds detected. It’s not just a number: it’s the peace of mind that comes from knowing the strategy is working.
Security also translates to quality of life
Before, my personal life was affected. I used to leave the office at 10 or 11 p.m., always putting out fires. Now I almost always leave before 6 p.m. I get home, play with my son, and watch him grow. That peace of mind is priceless. Sentinel’s technology not only changed the organization’s results, it also gave me back balance and time for my family.
Relationship with Sentinel: More than a supplier, a strategic partner
What I value most about Sentinel is the support. It’s not just about the tool, but the human team behind it. Every time I face a challenge, I think of them because I know they’ll help me solve it. The relationship has ceased to be client-supplier and has become a true strategic alliance. If I had to start over, I wouldn’t invite eleven suppliers: I would go directly to Sentinel, because I already know what they can contribute.
Our history shows that even with small teams, it’s possible to face enormous challenges and win.
The important thing is choosing the right tool, with the technology and support necessary to make a difference. For us, that tool is Sentinel.
By Jaime A. Berry Courteous
Director of Corporate Security and Real Estate and Facilities Management at Banistmo